FAQs

Faivr Store Policies

Shipping & Handling

* Processing Time: All orders are packed and shipped within 1–3 business days.
* Shipping Region: We currently offer US Shipping Only.

Shipping Method: We ship via USPS/UPS/ FEDEX

Once dispatched, delivery typically takes 3–5 business days.

> Important: Please double-check your shipping address at checkout. Faivr is not responsible for packages sent to an incorrect address provided by the buyer.

Returns, Exchanges & Damages

* Final Sale: All sales are final. We do not accept returns or exchanges for "change of mind" or sizing issues.

* Damaged or Incorrect Items: If your item arrives damaged or you receive the wrong product, you must notify us via email within 24 hours of delivery.

* Email: Shop.faivr@gmail.com

* Requirements: You must include your Order # and clear photos of the damage or the incorrect item received.

* Lost/Stolen Packages: Faivr is not responsible for packages once they are marked as "Delivered" by USPS. If your package is missing despite a delivery confirmation, please contact your local USPS office to file a claim.

Cancellations & Order Changes

* 24-Hour Grace Period: We allow order cancellations or changes (such as address updates) within 24 hours of purchase.

* How to Request: Email Shop.faivr@gmail.com with your Order # in the subject line. If your order has already been processed and a tracking number has been generated within that 24-hour window, we may no longer be able to cancel it.

Order Tracking

Once your order is on its way, you will receive an automated email with your USPS tracking number. Please allow up to 48 hours for the tracking status to update on the USPS website.